cx FAQ — Answers to All Your Questions

By playing regularly and staying active in the cx VIP program, you can gradually move up to higher tiers. From Bronze to Silver, and from Silver to Gold — each step comes with more cashback benefits. You can ask cx support directly about the specific conditions.

cx has three VIP tiers in total:

• Bronze — up to 0.3% cashback on weekly net losses
• Silver — up to 0.5% weekly cashback
• Gold — up to 0.8% weekly cashback

Cashback is credited directly to your cx account.

cx VIP members get special promotional offers and priority customer service in addition to weekly cashback. Being on a higher tier may also give you earlier access to new bonus offers. Contact cx live chat to find out about the latest benefits.

Staying active is the key to cx's VIP system. If you are inactive for a long time, your tier may change. So it is important to play regularly and keep your account active. For detailed conditions on this, read the Terms and Conditions page.

cx offers betting on BPL, IPL, T20 World Cup, and various other international cricket tournaments. Bangladesh Tigers matches are available too. To bet on multiple matches at once, use an accumulator bet — you can add all your selections to one ticket.

In a multi bet, multiple selections are combined and all the odds are multiplied together. Example: if three selections have odds of 1.50, 1.60, and 1.90, the total odds = 1.50 × 1.60 × 1.90 = 4.56. So a ৳100 stake returns ৳456 — but all three must win; if one loses, the entire bet is lost.

Reading decimal odds is simple: multiply the odds figure by your stake to get the total return (including stake). For example, if Team A's odds are 2.50 and you bet ৳1,000: ৳1,000 × 2.50 = ৳2,500 back (profit ৳1,500). If Team B's odds are 1.80, a ৳1,000 stake returns ৳1,800 (profit ৳800).

Yes. With the cx Cricket Victory bonus, you get a 40% bonus on deposits for cricket betting, up to ৳4,000 (18x wagering, minimum deposit ৳200). Example: deposit ৳2,000 and get a ৳800 bonus, with wagering of ৳800 × 18 = ৳14,400. Can be claimed once per season.

First wait a moment and refresh the page. If the issue persists, contact cx's 24/7 live chat with the transaction ID or screenshot of the payment. For faster resolution, have the payment time, amount, and mobile number used ready to share.

cx currently supports deposits through four payment methods:

The minimum deposit for each method is ৳200. Note that Rocket is the mobile wallet service of Dutch-Bangla Bank.

For specific information about any processing fees cx charges on deposits, contact cx support. The minimum deposit limit is ৳200 — deposits below this will not be processed. Make sure to use the correct mobile banking number and keep your transaction ID.

Withdrawals at cx are generally completed within 10 to 45 minutes. The minimum withdrawal amount is ৳500. You can withdraw through all four methods — bKash, Nagad, Rocket, and Upay. Having your account verified speeds up the process.

Yes, the cx website is optimized for mobile browsers. Even without the app, you can access the full site through Chrome or any other browser — playing games, betting, depositing, and withdrawing all work in the browser. The experience is smooth with a good internet connection.

First, clear your browser cache: in Chrome, go to Settings → Privacy and Security → Clear browsing data → Cached images and files. Then reload the page. Also check your data connection and update your browser. If the problem continues, let cx live chat know.

On Android, open the site in Chrome, tap the three-dot menu at the top, and select "Add to Home screen". On iOS, open the site in Safari, tap the share icon, then select "Add to Home Screen". After that you can open cx from your home screen just like an app.

cx has apps for both Android (APK) and iOS. They are available through official channels. Visit the cx App page for details, or ask via live chat. Downloading from third-party sources is not recommended.

Generally, a National ID Card (NID) is accepted. A passport or driving licence may also be used. The document image must be clear and readable — blurry or damaged images are not accepted. Submit a scan or clear photo of the original document with accurate information.

If verification is rejected, cx support usually explains the reason. The most common reasons are: image is unclear, document has expired, or the name or date of birth does not match. Correct the issue and resubmit with a clear image. If the problem continues, get help in Bengali through 24/7 live chat.

At cx, personal information and documents are protected through SSL encryption and used only for verification purposes. Read the Privacy Policy page for details on how data is stored and managed.

After registration, some services can generally be used right away, but account verification is required for withdrawals and claiming certain bonuses. It is best to complete verification as soon as possible. cx always prioritises identity verification to ensure Responsible Gaming.