cx Terms and Conditions
Please read these terms and conditions in full before using any cx service. This document constitutes a legally binding agreement between you and cx.
Table of Contents
- 1. General Terms
- 2. Account Registration
- 3. Age and Identity Verification
- 4. Deposits and Withdrawals
- 5. Bonuses and Promotions
- 6. Game and Betting Rules
- 7. Prohibited Activities
- 8. Account Closure and Suspension
- 9. Limitation of Liability
- 10. Privacy and Data Protection
- 11. Service Changes
- 12. Dispute Resolution
General Terms
1.1 Scope of Agreement
These terms and conditions form a legally binding agreement between cx and its users. The terms set out in this document apply to all services provided on the cx website, mobile application and other platforms.
cx services are provided for personal and recreational use only. These services may not be used for professional or commercial purposes.
1.2 Language and Interpretation
These terms have been prepared in Bengali and will serve as the primary document for Bengali-speaking users. Where any ambiguity arises, cx's interpretation will be considered final.
1.3 Updates to Terms
cx reserves the right to make changes to these terms at any time. Users will be notified in advance of significant changes. Continuing to use the service after any change takes effect will be considered acceptance of the updated terms. It is therefore advisable to review the latest terms regularly.
Account Registration
2.1 Registration Requirements
To open an account with cx, you must be at least 21 years of age. All information provided at the time of account registration must be accurate, complete and up to date.
Each person may open only one account. Creating multiple accounts for the same person is strictly prohibited. If cx identifies such activity, it reserves the right to close all associated accounts and confiscate any deposited funds.
2.2 Login Credential Security
Your cx login username and password must be kept strictly confidential. This information must not be shared with anyone or transferred to a third party. Any unauthorised access to your account must be reported to the cx support team immediately.
2.3 Account Responsibility
You are personally responsible for all transactions and activities carried out under your account. cx will not be liable for any loss arising from misuse of your login credentials or misuse by a third party.
Age and Identity Verification
cx strictly follows a 21+ policy. cx may request documents from any user to verify their identity and age at the time of account registration or withdrawal. Withdrawals may be held pending completion of this verification process (KYC — Know Your Customer).
3.1 Required Documents
- A clear copy of a National Identity Card (NID) or passport
- Mobile banking transaction statement for the last 3 months (if required)
- A selfie photo in which the identity document is clearly visible
- Any other documents required by cx
3.2 Protection of Minors
Use of cx services by anyone under the age of 21 is strictly prohibited. If cx determines that a minor is using an account, that account will be closed immediately and all balances will be forfeited.
Deposits and Withdrawals
4.1 Deposit Conditions
bKash, Nagad, Rocket and Upay can be used to deposit funds into cx. The minimum deposit amount for each method is ৳200. Only deposits made from a mobile banking account registered in your own name are accepted.
Deposits from third-party accounts are strictly prohibited. In such cases, cx reserves the right to cancel the transaction and return the funds, or to suspend the account.
4.2 Withdrawal Conditions
The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 10 to 45 minutes. Withdrawals will only be sent to the same mobile banking account that was used to make the deposit.
If account verification has not been completed before a withdrawal, cx may delay the withdrawal process. Bonus funds must meet the specified wagering requirement before they can be withdrawn.
4.3 Fraud Prevention
If cx suspects fraud or money laundering in connection with any transaction, it reserves the right to conduct an investigation and place the relevant funds on hold. Suspicious activity may be reported to the authorities in accordance with applicable law.
Bonuses and Promotions
5.1 Welcome Bonus Terms
New members at cx will receive a 200% bonus on their first deposit, up to a maximum of ৳5,000. The wagering requirement for this bonus is 10 times the bonus amount. For example, depositing ৳1,000 will earn a ৳2,000 bonus, and before the bonus can be withdrawn, bets totalling ৳2,000 × 10 = ৳20,000 must be placed.
5.2 General Terms for Other Bonuses
- A bonus cannot be claimed more than once at the same time.
- Each bonus has a specific claim deadline — expired bonuses are automatically cancelled.
- Bonus funds cannot be withdrawn directly; withdrawal is only possible after the wagering requirement has been met.
- cx may modify, suspend or cancel any bonus offer at its discretion.
- In cases of abuse of bonus terms, cx reserves the right to cancel the bonus and suspend the account.
5.3 VIP Program Terms
The cx VIP program has three tiers: Bronze, Silver and Gold. A weekly cashback benefit is provided at each tier: up to 0.3% at Bronze, up to 0.5% at Silver and up to 0.8% at Gold. Cashback is calculated on the net loss for the week. VIP benefits are personal and cannot be transferred to others.
Game and Betting Rules
6.1 Game Operation
All games offered on cx are operated using software from recognised third-party game providers. Each game's outcome is determined by a Random Number Generator (RNG), which is impartial and transparent. cx does not interfere with game outcomes.
6.2 Technical Issues
cx will not be liable if the internet connection is lost or a technical error occurs during gameplay. In such situations, cx's decision regarding the cancellation of a bet or restoration of a balance will be considered final.
6.3 Betting Limits
cx sets minimum and maximum betting limits for various games and events. These limits are clearly stated on each game's page. cx reserves the right to change these limits as needed.
6.4 Bet Cancellation
If an event or game is cancelled, the bet amount is generally refunded. However, cx's own rules will apply in the case of partially completed events. Contact the cx support team for more details.
Prohibited Activities
The following activities are strictly prohibited on cx:
- Abusing bonuses by using multiple accounts
- Using another person's account or payment method
- Fraudulent transactions or money laundering
- Unauthorised access to or hacking of cx systems
- Playing games using bots or automated software
- Attempting to artificially influence game outcomes
- Engaging in fraudulent behaviour with other users
- Misconduct or making threats towards cx staff
- Using an account for the benefit of a third party
Account Closure and Suspension
8.1 Closure at User Request
You may request permanent closure of your cx account at any time. To do so, contact cx via live chat or email. Any incomplete wagering at the time of closure will be considered void and bonuses will be forfeited. However, any cash balance is withdrawable.
8.2 Suspension by cx
cx may suspend or close an account for any of the following reasons:
- Breach of terms and conditions
- Failure to complete identity verification
- Suspicious financial activity
- Extended account inactivity
- Court order or instruction from an authority
8.3 Inactive Accounts
If there is no login or transaction for 12 consecutive months, the account will be marked as inactive. cx may impose an administrative fee on such accounts. Contact cx support to reactivate your account.
Limitation of Liability
9.1 Nature of the Service
All games and betting services on cx are provided on an as-is basis. cx does not guarantee uninterrupted or error-free service. The service may be temporarily unavailable due to server maintenance, network issues or unforeseen circumstances.
9.2 Loss Claims
cx is not responsible for any financial loss arising from participation in games. The risk of losing money in gambling rests entirely with the user. cx never guarantees expected profits or winnings.
9.3 External Causes
cx will not be liable for service disruptions caused by natural disasters, cyber attacks, government restrictions or other events outside cx's control.
Privacy and Data Protection
cx places the highest importance on collecting, storing and using users' personal information. To learn more about how your information is used, please read our Privacy Policy.
The information you provide is used for account management, service improvement, fraud prevention and compliance with legal obligations. cx does not sell your information to third parties without your consent.
cx keeps your information secure through SSL encryption and other technical measures. However, as complete security cannot be guaranteed when transmitting data over the internet, users are advised to remain vigilant.
Service Changes
11.1 Scope of Service
cx may at any time add new games, betting markets or features, or modify or discontinue existing services. Users will be notified in advance of such changes where possible.
11.2 Technical Maintenance
cx carries out regular maintenance to keep service quality up to standard. The service may be temporarily unavailable during this time. cx aims to carry out maintenance at the most convenient time possible.
11.3 Third-Party Services
cx relies on third-party game providers and payment methods. cx is not directly responsible for any issues with these third-party services, but will take the necessary steps to assist users.
Dispute Resolution
12.1 Submitting a Complaint
If you have any complaints about cx's services, please first contact the support team via cx's 24/7 live chat or email. The team provides support in both Bengali and English.
12.2 Resolution Process
After receiving a complaint, cx will investigate within a reasonable time and attempt to resolve it. If the user is not satisfied with cx's decision, they may request a formal dispute resolution. In that case, cx's final decision will be binding on all parties.
12.3 Applicable Law
These terms and conditions will be governed by applicable law as determined by cx. Any legal dispute between the user and cx will be resolved within the appropriate legal framework.
If you encounter any issues while using cx's services, you can find answers to common questions in our FAQ section. To learn more about responsible gaming, we recommend reading our Responsible Gaming Guidelines.
Learn More About cx
Visit the pages below to learn more about our services, security measures, and player rights.