cx Privacy Policy

1 Introduction and Overview

cx is an online gaming and betting platform that provides services to users in Bangladesh. We believe that protecting your personal information is a fundamental responsibility. In this privacy policy, we clearly explain what types of information we collect, why we collect it, how we use it, and what steps we take to keep your information secure.

This policy has been prepared with respect for every individual's right to their information. We never sell your information to third parties and avoid collecting any unnecessary data.

2 Information We Collect

2.1 Registration and Identity Information

When you create an account at cx, we collect the following information:

• Full name and date of birth (for age verification — all casino and betting activities are for users aged 21 and above)
• Email address and mobile number
• Username and password (passwords are stored in encrypted form)
• National ID or passport number (required at the time of account verification)

2.2 Transaction Information

During deposits and withdrawals, we record detailed transaction information, including the amount, date, and method (bKash, Nagad, Rocket, Upay). This information is used solely for account management and fraud prevention.

2.3 Technical Information

When you use the cx platform, certain technical information is collected automatically:

• IP address and device type
• Browser and operating system information
• Login time and session duration
• Cookie and log file data
• Game history and betting activity records

2.4 Communication Information

When you contact us via live chat or email support, details of that conversation may be recorded for the purpose of improving service quality.

3 Purpose of Using Information

cx uses your information only for specific and legitimate purposes. We process your information for the following reasons:

• For account registration and management
• For transaction processing and verification
• Age verification — only individuals aged 21 or above may participate on the platform
• To detect and prevent fraudulent activity
• To provide customer service and technical support
• To provide bonuses, promotions, and cx VIP programme benefits
• To monitor and improve platform performance
• To ensure responsible gaming (see our Responsible Gaming Guidelines for details)

4 Cookies and Tracking Technology

cx uses cookies to improve the user experience on the website. Cookies are small data files stored in your browser.

4.1 Types of Cookies

• Essential Cookies: These cookies are necessary to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences (such as language selection).
• Analytics Cookies: Used to review site usage and improve services.

4.2 Cookie Control

You can control or delete cookies at any time through your browser settings. However, disabling essential cookies may limit some functionality of the platform.

5 Information Sharing and Third Parties

cx shares your information with third parties only in the following circumstances:

5.1 Service Providers

We work with trusted technology partners for payment processing, technical infrastructure, and security services. These partners receive only the information necessary to provide the specific service, and they are bound by strict confidentiality agreements with us.

5.2 Legal Obligations

We are required to provide necessary information in response to a court order or a valid legal request from a relevant authority. Even in such cases, we provide only the minimum information required.

5.3 Fraud Prevention

If fraudulent activity is detected on an account, relevant information may be shared with payment processors for protection purposes.

6 Data Security Measures

cx maintains multiple layers of security to keep your information safe:

• All data transfers are secured through SSL (Secure Socket Layer) encryption
• Sensitive information (passwords, payment details) is stored using advanced encryption algorithms
• Server access is restricted to authorised personnel only
• Regular security audits and vulnerability assessments are conducted
• OTP (One-Time Password) based two-factor authentication
• Suspicious login attempts are automatically detected and blocked

However, no data transmission over the internet is entirely risk-free. We make every effort to ensure maximum security, and in the event of any unauthorised access or security breach, we will notify you as soon as possible.

7 Data Retention Period

cx retains your information only for as long as necessary. Retention periods are determined on the following basis:

• Active Accounts: Information is retained for as long as the account remains active.
• Closed Accounts: After an account is closed, certain information may be retained for a defined period for legal and audit purposes.
• Transaction Records: Records of financial transactions must be retained for a defined period in accordance with applicable regulations.
• Log Files: Technical log data is generally kept for a limited period and then deleted.

8 User Rights

You have the following rights over your personal information, and cx respects these rights:

8.1 Right to Access

You may request to know what information we hold about you. This request can be made through our support channels.

8.2 Right to Correction

If any information in your account is incorrect or incomplete, you may request us to correct it. Some information can be changed directly from account settings.

8.3 Right to Deletion

You may request that your account and information be deleted. However, for certain legal obligations or audit requirements, it may be necessary for us to retain some information for a defined period.

8.4 Right to Object to Processing

If you object to your information being used for a specific purpose, you may let us know. cx will consider this objection and take appropriate action.

9 Protection of Minors' Information

All cx services are for users aged 21 and above only. We do not knowingly collect any information from individuals under the age of 21. Age is verified at the time of registration, and anyone of an ineligible age is not permitted to create an account.

If you suspect that a minor's information is present in our system, please inform us immediately — we will delete that information promptly.

10 Policy Changes and Updates

cx reserves the right to update this privacy policy as needed. If any significant changes are made, we will notify you via your registered email address or through a notice on the platform. Continued use of the site after changes means you have accepted the updated policy.

You can check the "Last Updated" date at the top of this page to see whether the policy has been recently changed. To learn more about cx, visit our About Us and Mission page.

11 Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact the cx support team. Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day.