Responsible Gaming at cx

Entertainment should be enjoyable — not stressful. cx believes every player should enjoy the game knowing their limits and staying in control.

For ages 21+ only
Our Commitment

cx's Commitment to Safe Play

Playing at cx is a healthy entertainment experience beyond just winning or losing. We want every user to play with awareness, by their own choice, and within clear limits. Gambling is part of adult entertainment — but it should never harm your family, financial situation, or mental health.

Under our Terms and Conditions, opening an account at cx or placing any kind of bet is strictly prohibited for anyone under 21. This age limit is not just a rule — it is part of our ethical responsibility to protect those who are not yet mature enough from potential harm.

cx never presents gambling as a way to earn money. Betting and casino games are entertainment — there is no guarantee of winning. If someone plans to play more in order to recover lost money, that is a warning sign. Seeking help is the right step in that situation.

Our Privacy Policy details how we keep user data secure and how information is used in relation to responsible gaming. Regularly reviewing your account, deposit history, and playing habits is important for every player's own benefit.

Play Responsibly

Before you start playing at cx, ask yourself — are you playing for entertainment, or to escape stress or frustration? Answer honestly.

Stay in Control

Tools for Setting Limits

cx gives players the ability to set their own limits. Using these tools, you can decide for yourself how much time or money you spend on gaming.

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once set, this limit takes effect immediately.

Time Limit

Decide in advance how long you will spend on the site each day. Your session will end automatically when the set time is reached.

Reality Reminder

A notification will appear at set intervals to remind you how long you have been playing.

Cooling-Off Break

Temporarily pause your account for 24 hours up to 30 days. No bets or deposits can be made during this time.

Self-Exclusion

If you need a longer break, use self-exclusion — from 6 months up to permanent. Once activated, this option cannot easily be reversed.

Account Closure Request

You can request permanent account closure at any time by contacting us via 24/7 live chat or email.

Stay Aware

Warning Signs of Problem Gambling

If any of the signs below seem to apply to you or someone close to you, it is time to seek help. This is not a weakness — it is a brave step.

  • A tendency to bet more in an attempt to recover lost money
  • Taking money away from bills, rent, or family expenses to gamble
  • Hiding your gambling from family or friends
  • Feeling restless, irritable, or anxious when not playing
  • Prioritising gambling over sleep, work, or studies
  • Repeatedly breaking your own limits by telling yourself "just this once"
  • Turning to gambling to solve problems or escape stress
Check Yourself

Some Questions for Yourself

Did you spend more time or money than planned on gambling last week?
Have you tried to stop playing but been unable to?
Have you borrowed money or lied to anyone in order to gamble?
Have family or friends expressed concern about your gambling habits?
Have you run into financial trouble but kept gambling anyway?
Do you feel tired or guilty about gambling but still cannot stop?

If two or more of your answers are "yes", seek help — find out where below.

Get Support

Where to Turn if You Need Help

Asking for help is not defeat — it is a considered decision for your own and your family's wellbeing. You can find support through any of the options below.

cx Live Chat

Contact cx support directly. Help is available 24/7 in Bengali and English — requests for limit setting or self-exclusion can be made instantly.

cx Email Support

Write to the cx support team by email. Your request will be handled with full confidentiality and responded to as quickly as possible.

Family and Loved Ones

Talk to a trusted family member or friend. Often, direct support from someone close is the greatest help of all.

Professional Advice

Seek help from a psychiatrist or counsellor. Trained professionals can assist you in dealing with gambling addiction through effective methods.

Protecting Minors

No Access for Anyone Under 21

All cx services are for persons aged 21 or above only. Age is verified at registration, and an ID may be requested for verification in suspicious cases.

If there are minors in your home, use parental control software on your device. Always log out and do not share your password. Keep financial information and login details away from children and teenagers.

If you suspect a minor is using cx, notify our support team immediately. We treat every such report with the utmost seriousness. Visit our FAQ section for more details.

Advice for Parents

Use a password lock on your device
Keep parental controls active on your browser
Always log out after using the site
Keep banking and payment information away from children
Talk openly with your children about gambling
Healthy Habits

Practical Tips for Playing Safely

Following these simple habits keeps gaming fun — it does not become a burden.

Keep a separate budget

Only play with money that, if lost, will not affect your family's or your own essential expenses. Do not use savings or credit.

Set a time limit

Decide how long you will play before you start. Set a timer and actually stop when it goes off — avoid the "just a little longer" trap.

Take breaks

Do not play for long stretches without stopping. Take regular breaks, go for a walk, eat, and make decisions with a clear head.

See it as entertainment

Never think of gambling as a source of income. Every session is like going to the cinema or eating out — it ends with the entertainment.

FAQ

Questions About Responsible Gaming

Here are answers to the most frequently asked questions about responsible gaming.

Self-exclusion is a serious step and cannot be easily reversed. Your account cannot be reactivated before the set period ends. In the case of permanent exclusion, the account is closed permanently. Before making this decision, speak with cx support.

Lowering a deposit limit takes effect immediately — because it is a protective measure. Raising a limit, however, requires a waiting period (cooling period), giving you time to think the decision over. This is intentional — it protects you from decisions made in the heat of the moment.

No. Every cx account is for the registered user only. Allowing others to use it — especially minors — is strictly prohibited and may result in account closure. Always keep your password and login details to yourself.

Yes. Research shows that gambling addiction is a behavioural problem and can be overcome with professional help. Cognitive Behavioural Therapy (CBT) is particularly effective. Speaking with a psychiatrist or trained counsellor can help change thought patterns and behaviour.

Date of birth is verified at registration, and a national ID or other government-issued ID may be requested in suspicious cases. If any account shows signs of belonging to a minor, it is suspended immediately pending investigation.

Talk to them calmly, without anger. Give specific examples, and express concern rather than blame. Suggest professional help and stay with them — help them take that first step. You can also contact cx support to report the matter on that person's account.
Learn More

Related Pages

Terms and Conditions

cx's full terms of use, account rules, and user responsibilities.

Privacy Policy

How your personal data is collected, stored, and kept secure.

FAQ

Answers to the most frequently asked questions about deposits, withdrawals, bonuses, and accounts.

About Us

Who cx are, our goals, and our commitment to users.